Teachable is a platform that guides you in sharing your knowledge with everyone. It is best suited for Entrepreneurs, Educators, and Creators who thrive on building their unique digital platforms, whether coaching classes, technical courses, personal development, etc.
Teachable Customer Service focuses on retaining customers and building strong support for new users. With its prompt customer service and support, Teachable stands out as the best platform. Free plan users have limited customer support, while Paid plan users have unlimited support, including Live interactions.
In this article, I’ll explore the essentials of Teachable’s customer service, including support options, resources, and best practices.
Type Of Teachable Customer Support
Teachable Customer Support provides all users with the best options for contacting the Support team for guidance. Here’s a summary of Teachable’s customer support options:
| Type of Support | Availability | Features |
|---|---|---|
| Email Support | All Users | Limited email support for Free Plans, Unlimited email support for Paid Plans |
| Live Chat Support | Entrepreneurs | Real-time chat assistance is available for Pro & Pro+ users |
| Teachable: U Training | Primary Owners | Training on building course, gro business including live workshops |
Let’s learn in detail:
1. Email Support
There are two variations in Email Support: ‘Limited’ and ‘Unlimited.’ Limited Email Support is available for all free plan users in all schools.
Unlimited Email Support is available for Basic, Pro, Pro+, and Business Plan subscribed users. You can connect with Teachable Email support from 8:00a to 8:00p EST daily.
2. Live Chat Support
Live Chat Support is available from Monday to Friday, 10:00 a.m. to 5:00 p.m. EST. This chat is available for all Professional and Business plan owners.
2. Teachable: U Training
Teachable: U supports all Primary Owners on the Basic, Professional, and Business Plans.
In this training, you will learn course creation business strategies and attend live workshops with industry experts.
As discussed above, Teachable provides users with unlimited support and resources for students, schools, and entrepreneurs. There are also various options for Teachable Help Centers, which we will discuss further.
Teachable Help Centers
Teachable help centers vary according to your requirements. Check the table shown below;
| Help Center For | Links |
|---|---|
| Get Started | Click Here |
| Account & Billing | Click Here |
| Student Guides | Click Here |
| Manage Your School | Click Here |
| Create & Manage Products | Click Here |
| Customize Your Site | Click Here |
| User Management | Click Here |
| Sales & Marketing Tools | Click Here |
| Apps & Integrations | Click Here |
| Developer Hub | Click Here |
Here’s a detailed description of Teachable Help Centers;
1. Get Started
This section allows you to set up an account and explore the customer resources section. You can also navigate your school with the features available, such as the Dashboard, Users, Sites, Sales, Emails, and Settings.
2. Account & Billing
The Account and Billing section teaches you how to update your account settings and billing information. Each section provides a comprehensive guide for each step regarding accounts and billing.
3. Student Guides
If you are a student, you can edit your profile, navigate the course content, and a lot more. Get the answers to your questions in the Student Guides section with the articles.
4. Manage Your School
The Teachable Help Center provides resources to manage your school’s administrative details. Get all the information regarding Security, Settings, Customized Emails, and how to use the iOS App.
5. Create & Manage Products
Build the software, app, or products based on the customer’s interest. Create and Manage products section allows you to discover and build the products your students are interested in.
6. Customize Your Site
Explore the resources and articles on Themes and Navigation, Pages, Configuring your domain, Custom Text, Custom Code, and Page Editor 1.0. You can customize your site according to your requirements.
7. User Management
User Management provides resources regarding student administration, owners and custom users, author management, and affiliates. This section teaches you to manage and support students, affiliates, authors, and other roles.
8. Sales & Marketing Tools
Teachable Help Center provides Sales & Marketing Tools with full-fledged resources to grow your business by increasing the audience.
Along with the sales and marketing features that you’ll learn in this section, you can also understand accepting and processing payments, transactions, and taxes within the country and outside the country.
9. Apps & Integrations
Learn to administer third-party services, Zapier tools, webhooks, and API software. By integrating third-party services, you can run administration seamlessly.
10. Developer Hub
Teachable Developer Hub helps you use advanced features such as the Teachable API and webhooks to take your online school and business to the next level.
Developer Hub provides you with resources and tools, such as an API user guide, Documentation, cases, and tutorials, to elevate your business.
What If Teachable Contact Support Is Not Available?
You must have a question: What if Teachable Support doesn’t provide quick support or is not available when you need it? Rest assured, Teachable Customer Support offers various ways to contact them.
You can connect via Facebook, Skype, and Instagram. Follow Teachable’s Social media pages for up-to-date information and uninterrupted interaction.
Testimonials
In my research, I’ve found that the customers didn’t have a good experience with Teachable Customer Support. I am sharing a few testimonials, such as Mike C. and Margaret A. Brown.
However, these reviews are old. As you can see, Teachable is quite active on Trustpilot, quickly reverting and resolving the users’ issues. The Customer doesn’t have problems with the features and resources, as per the information, but they have issues with Customer support.
However, Teachable Customer Service is trying to maintain the track with prompt response and service. Various reviews certify that Teachable is the best platform. I’m sharing with you the recent review, which proves that Teachable is working best not only with resources but also with Customer Service.
Even I tried Teachable Customer Service to explain it to you better and trust me, I received a response within two days. Anyhow, the response from customer service depends on your problem, whether major or minor, for Teachable to resolve quickly.
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Conclusion: Teachable Customer Service via. Email And Live Chat
As of now, you must have understood that Teachable Customer Service provides a range of support options, including email and live chat.
You can utilize these resources effectively to enhance your experience as a Teachable user!
